You may use this website only for lawful personal shopping and information purposes. You must comply with all laws and regulations that apply to your access to the website and use of our services.

You must not interfere with the website, attempt to bypass its security features, introduce malicious code, obtain unauthorized access or use automated systems to scrape, copy or disrupt website content.

A breach of these requirements may result in restricted access, order cancellation or termination of your account.

Products are offered subject to availability, destination restrictions and applicable laws. We may limit product quantities, restrict sales to particular locations or discontinue products without prior notice.

We take reasonable care when presenting product information. Packaging, labelling, specifications and availability may change according to legal, regulatory or supplier requirements.

An item appearing on the website does not guarantee that it is available for purchase or delivery to every destination.

Submitting an order is an offer to purchase the selected products. An automatic order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

An order is accepted after payment, stock, destination and compliance checks have been completed and the order has been approved for fulfilment.

We may refuse, limit, hold or cancel an order where:

• The product is unavailable or incorrectly priced.
• Payment cannot be verified or is declined.
• Billing or delivery information is incomplete or inaccurate.
• The order appears fraudulent, unlawful or intended for resale.
• The destination is restricted or delivery is not legally permitted.
• The order exceeds applicable quantity or purchasing limits.

Where a paid order is cancelled before fulfilment, the relevant payment will be refunded to the original payment method, subject to payment-provider processing times.

Prices are displayed in the currency shown on the website and may change without prior notice. The price applicable to an accepted order is the price confirmed during checkout, subject to correction of genuine pricing or technical errors.

Shipping charges and other applicable amounts will be shown during checkout or communicated before the order is accepted.

You must provide accurate billing and payment information and must be authorized to use the selected payment method. Payments may be processed by independent payment-service providers under their own terms and privacy practices.

We may perform payment and fraud-prevention checks before approving an order.

We operate a local warehouse in Australia, allowing eligible Australian orders containing available stock to be processed and dispatched quickly.

Delivery estimates are provided in good faith and may vary according to stock availability, destination, order-review requirements, carrier capacity, weather, public holidays and other circumstances outside our reasonable control.

Tracking information will be provided where it is supported by the selected delivery service. You are responsible for supplying a complete and accurate delivery address and ensuring that the order can be safely received.

We do not guarantee delivery to locations where the purchase, delivery or possession of the relevant products is restricted or prohibited. Orders to restricted destinations may be refused or cancelled.

Returns, cancellations, replacements and refunds are handled in accordance with our Refund & Return Policy and applicable consumer law.

For health, safety and product-integrity reasons, opened, used, damaged or unsealed products may not be eligible for a change-of-mind return, except where a remedy is required by law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

Where a product has a major problem, is not of acceptable quality, is materially different from its description or otherwise fails to satisfy a non-excludable consumer guarantee, you may be entitled to a legally required remedy.

You agree to provide current, complete and accurate account, purchasing, billing and delivery information.

You are responsible for protecting your account credentials and for activity performed through your account. Please notify customer service promptly if you believe that your account has been accessed without authorization.

We may suspend or close accounts containing false information or associated with suspected fraud, unlawful activity, abuse or repeated breaches of these Terms.

You must not use the website or our services:

• For an unlawful, fraudulent or unauthorized purpose.
• To provide false or misleading customer information.
• To avoid product, quantity or destination restrictions.
• To infringe intellectual property or privacy rights.
• To upload viruses, malware or harmful code.
• To interfere with security or payment systems.
• To collect information about other users without authorization.
• To send spam, phishing messages or deceptive communications.
• To resell products without all required legal permissions.

Website text, graphics, layouts, branding, software and other original content are owned by us or used with permission and are protected by applicable intellectual property laws.

You may access website content for personal, non-commercial use. You must not reproduce, republish, distribute, modify, sell or commercially exploit website content without prior written authorization.

The website may use or link to services operated by payment providers, delivery companies or other independent third parties.

Third-party services may be subject to separate terms and privacy policies. To the extent permitted by law, we are not responsible for the availability, content or independent practices of external websites and services that we do not control.

Personal information submitted through the website is handled in accordance with our Privacy Policy.

Information may be used to process payments, fulfil orders, arrange delivery, prevent fraud, provide customer support and comply with legal obligations.

Website information may occasionally contain typographical, technical or administrative errors relating to product information, pricing, stock, delivery charges or availability.

We may correct genuine errors, update information, withdraw products or cancel affected orders where reasonably necessary. If a paid order is cancelled because of an error, the affected payment will be refunded to the original payment method.

We do not guarantee that the website will always be uninterrupted, secure or free from technical errors. Access may be temporarily restricted for maintenance, security, legal compliance or operational reasons.

We may modify, suspend or discontinue website features or services where reasonably necessary, subject to any rights that customers retain under applicable law.

To the maximum extent permitted by law, the website and its functionality are provided on an “as available” basis without guarantees concerning uninterrupted access or freedom from every technical error.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss arising from website use, delivery delays outside our reasonable control, unauthorized account access caused by your failure to protect your credentials or unlawful use of products.

These limitations do not apply to liability, consumer rights or remedies that cannot lawfully be excluded or limited.

To the extent permitted by law, you agree to compensate us for reasonable losses, liabilities and expenses arising directly from your unlawful use of the website, deliberate breach of these Terms, fraudulent conduct or infringement of another party’s rights.

This provision does not require you to compensate us for losses caused by our own unlawful conduct, negligence or breach of a non-excludable legal obligation.

You may stop using the website at any time. We may suspend or terminate access where we reasonably believe that you have breached these Terms, provided false information, attempted an unlawful purchase or created a security or fraud risk.

Termination does not affect rights, payment obligations or liabilities that arose before termination.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary, and the remaining provisions will continue to apply.

A failure or delay in enforcing a right does not constitute a waiver of that right.

These Terms, together with the policies displayed on the website, form the agreement governing your use of the website and our ordering services.

These Terms are governed by the applicable laws of Australia, including all mandatory Commonwealth, state and territory laws that apply to the relevant transaction.

Nothing in these Terms prevents you from relying on a mandatory right or remedy available under the law applicable to you.

We may update these Terms to reflect changes to our services, policies, operations or legal obligations. The current version and its revision date will be displayed on this page.

Your continued use of the website after an updated version becomes effective constitutes acceptance of the revised Terms, except where further consent is required by law.

Questions concerning these Terms of Service may be sent to our customer service team:

Email: blackridgetobacco.support@gmail.com

For order-related enquiries, please include your full name, order number and the email address used to place the order.